This Privacy Policy explains how UPVC Windows Online (“we”, “us”, “our”)
collects, uses, stores, and protects your personal data when you use our website or
interact with us.

We are committed to protecting your privacy and handling your data in a transparent
and secure manner in accordance with applicable UK data protection laws, including
the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following information:

• Name and contact details (such as email address and telephone number)
• Billing and delivery information
• Order details and purchase history
• Enquiries submitted via forms or email
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

Your personal data may be used for the following purposes:

• To process and fulfil orders
• To respond to enquiries and provide customer support
• To manage deliveries and aftersales queries
• To improve our website, services, and customer experience
• To send marketing communications where permitted

3. Marketing Communications

We may use your contact details to send you marketing emails relating to our products,
offers, or updates that we believe may be of interest to you.

You can opt out of receiving marketing communications at any time by using the
unsubscribe link included in our emails or by contacting us directly.

We do not sell, rent, or trade your personal data to third parties
for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Performance of a contract (to fulfil your order)
• Legitimate interests (to operate and improve our business)
• Consent (for marketing communications where required)
• Legal obligations

5. Data Sharing

We may share your data with trusted third parties only where necessary, including:

• Payment processors
• Delivery and logistics providers
• IT, hosting, and website service providers

All third parties are required to handle your data securely and in compliance with
applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which
it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details provided on our website.

8. Data Security

We take appropriate technical and organisational measures to protect your personal
data against unauthorised access, loss, or misuse.

9. Cookies

Our website uses cookies to improve functionality and user experience.
Further details can be found in our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data,
please contact us via the details provided on our website.