1. Introduction

These Terms and Conditions govern your use of this website and any purchase made through
UPVC Windows Online (“we”, “us”, “our”).

By accessing, browsing, or using this website, you confirm that you accept these Terms and
Conditions in full. If you do not agree to these terms, you must not use this website.

2. About Us

UPVC Windows Online is a UK-based supplier of uPVC windows and doors, aluminium bifold doors,
aluminium roof lanterns, and associated products, supplied on a supply-only basis unless
otherwise stated.

3. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the
rights of, restrict, or inhibit the use of this website by any third party.

• Misuse the website by knowingly introducing viruses or other harmful material
• Attempt to gain unauthorised access to the website, server, or databases
• Use the website for fraudulent purposes
• Reproduce, duplicate, copy, or resell any part of the website content without written permission

We reserve the right to suspend or terminate access to the website at any time without notice.

4. Product Information & Specifications

All products listed on this website are manufactured to order and supplied based on the
specifications provided at the time of purchase.

While we make every effort to ensure accuracy:

• Product images are for illustrative purposes only
• Colours may vary due to screen settings and manufacturing tolerances
• Dimensions, configurations, and technical details are provided as guidance only

It is the customer’s responsibility to ensure all measurements, specifications, and selections
are correct prior to ordering.

5. Pricing & Availability

All prices displayed on the website are subject to change without notice.

• Correct pricing errors
• Withdraw or amend product listings
• Cancel orders due to incorrect pricing or product availability

Prices do not include installation unless explicitly stated.

6. Orders & Contract Formation

An order placed through the website constitutes an offer to purchase.
A legally binding contract is formed only once payment has been received and an order
confirmation has been issued by us.

We reserve the right to refuse or cancel any order at our discretion.

7. Payment

Payment must be made in full prior to manufacture.
Accepted payment methods are displayed on the website.
Orders will not be processed until cleared funds are received.

8. Lead Times & Delivery

All lead times provided are estimated and may vary depending on product type, finish,
and supplier workload.

Delivery is supply-only and typically kerbside unless otherwise agreed.

We are not liable for delays caused by manufacturers, courier services, weather conditions,
or events outside our reasonable control.

9. Cancellations & Returns

Due to the bespoke nature of our products:

• Orders cannot be cancelled once manufacturing has commenced
• Returns are not accepted unless goods are faulty or supplied incorrectly

Any claims must be reported within 24 hours of delivery.

10. Installation Responsibility

Unless explicitly stated, we do not provide installation services.

We accept no responsibility for incorrect installation, damage caused during installation,
or failure to follow manufacturer or industry installation guidelines.

11. Warranty

Product warranties are provided in accordance with our Warranty Policy.

Warranties are supply-only, do not cover installation or labour, and are subject to correct
handling, installation, and maintenance.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential,
or economic loss, including loss of profit, business, or opportunity.

Our total liability shall not exceed the value of the products supplied.
Nothing in these terms limits liability for death or personal injury caused by negligence.

13. Intellectual Property

All content on this website, including text, images, logos, graphics, and layout, is the
property of UPVC Windows Online and may not be copied, reproduced, or distributed without
written consent.

14. Third-Party Links

This website may contain links to third-party websites.
We accept no responsibility for the content, accuracy, or policies of external sites.

15. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable UK data
protection legislation.

16. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.
Continued use of the website constitutes acceptance of any updated terms.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of
England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.